Americas Delivery Center ServiceNow Pod Lead

Discover a career that ignites your passion for learning, collaboration, and growth. At Protiviti, we empower curious individuals to thrive in a dynamic environment where integrity, inclusion, innovation, and commitment to success drive our mission.

We are seeking an experienced Pod Lead (Manager) to join our Americas Delivery Center team. As a key member of our technology competency, you will oversee analysts and senior analysts through multiple projects, ensuring quality and efficiency.

Our delivery center team collaborates to complete projects and assignments in support of Protiviti's Solution offerings – Technology, Risk and Compliance, Internal Audit & Financial Advisory, and Business Performance Improvement.

To succeed in this role, you should have:

• Experience building ServiceNow reports and dashboards.
• In-depth understanding of ServiceNow Workflows, Business Rules, Integration HUB, and REST APIs.
• Knowledge of web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML).
• Leadership skills with experience implementing key initiatives for multiple teams.

You will be responsible for ensuring high-quality delivery of project requirements and service levels throughout the project life cycle. This includes conducting project or team meetings, preparing and reviewing project deliverables and reports, performing job administration responsibilities, and establishing business relationships.

The ideal candidate will have a Bachelor's degree from an accredited university in a relevant academic area or equivalent relevant work experience. 5+ years working in technology or related fields, either in professional services or industry, is required. 3-5 years of ServiceNow development for a large company utilizing ITSM, CMDB, and SecOps Modules (SIR and VR) is preferred.

This is a hybrid workplace position requiring occasional travel to our Blue Ash, OH location. Starting salary is based on a full-time equivalent schedule, and placement in the range is dependent upon experience, skills, and geographic work location.