ServiceNow Business Systems Analyst

Description

We are seeking a skilled ServiceNow Business Systems Analyst (BSA) to join our team! In this role, you will work closely with stakeholders to analyze workflows, translate business needs into technical requirements, and drive continuous improvement within the ServiceNow platform. If you possess a strong background in ServiceNow, excellent problem-solving skills, and enjoy collaborating with cross-functional teams, we’d love to hear from you!

Company Culture and Environment

Our company fosters a collaborative and innovative environment where teamwork is valued. We promote a culture of continuous improvement and support our employees in leveraging their skills to drive success.

Career Growth and Development Opportunities

This position offers opportunities for professional development and growth within the ServiceNow platform. You will have the chance to engage with various stakeholders and work on multiple projects, enhancing your skills and advancing your career.

Detailed Benefits and Perks

• Competitive salary and performance bonuses
• Comprehensive health, dental, and vision insurance
• Flexible work hours and remote work options
• Ongoing training and professional development programs
• Generous vacation and paid time off policy
• Collaborative work environment with a focus on team success

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Flexible work hours
• Opportunities for professional development and training
• Generous vacation and paid time off policy

Why you should apply for this position today

This role offers an exciting opportunity to impact the ServiceNow platform positively. You will work in a dynamic environment with talented professionals and contribute to meaningful projects that improve business processes. Your skills and insights will directly influence how our organization operates.

Skills

• 3+ years of hands-on ServiceNow experience
• 5+ years of relevant work experience in business systems analysis, IT, or related fields
• Strong knowledge of enterprise IT strategy, ITIL, and best practices
• Understanding of various Software Development Lifecycle (SDLC) methodologies
• Excellent written and verbal communication skills
• Strong attention to detail and organizational abilities
• Proven experience engaging stakeholders to capture and prioritize business needs
• Experience designing ServiceNow catalog items, automation, and workflows
• In-depth knowledge of ServiceNow ITSM modules and implementations
• Ability to effectively communicate between technical and business teams
• Strong problem-solving skills and adaptability in a dynamic environment
• Exceptional presentation and interpersonal skills, with the ability to interact with senior management
• Team-oriented with excellent collaboration skills
• Experience managing projects using Jira is a plus

Responsibilities

• Translate user requests into clear, well-defined epics and user stories
• Collaborate with ServiceNow users to analyze workflows and development needs
• Develop a deep understanding of business user requirements and apply ServiceNow best practices
• Create and maintain visual process flows for requirements gathering
• Manage enhancement ticket queues and provide routine support
• Develop and maintain UAT plans and training materials
• Document and report on project progress and priorities
• Act as a bridge between customers, product owners, project managers, and technical teams
• Gather and document business requirements for ServiceNow configuration
• Assist in refining and maintaining sprints and project plans
• Support multiple projects simultaneously and mitigate risks
• Proactively research and suggest enhancements to processes
• Partner with ITSM, ITAM, and ITOM process owners
• Follow best practices for documentation and procedures
• Simplify and standardize tools and processes for efficiency
• Provide outstanding customer service to end-users and internal teams
• Act as a ServiceNow advocate, promoting platform benefits

Qualifications

• 3+ years of hands-on ServiceNow experience
• 5+ years of relevant work experience in business systems analysis, IT, or related fields
• Strong knowledge of enterprise IT strategy and ITIL best practices
• Understanding of SDLC methodologies
• Excellent communication and interpersonal skills

Education Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field

Education Requirements Credential Category

• Bachelor’s degree

Experience Requirements

• At least 5 years of relevant experience in business systems analysis
• Proven experience in engaging stakeholders and capturing business needs
• Experience in ServiceNow implementations and ITSM modules

Why work in Culver City, CA

Culver City is known for its vibrant arts scene, diverse culinary offerings, and strong sense of community. The city provides a perfect blend of urban amenities and outdoor spaces. With its proximity to Los Angeles, professionals in tech and business can thrive in a bustling and innovative environment.