Senior ServiceNow Platform Expert

As a seasoned professional, you will be part of an innovative team that works together to define and deploy world-class customer solutions using the ServiceNow platform. The Role

You will be a lead voice in client business analysis, consultation, service design, and delivery, addressing ServiceNow as an enabler for organizational change and improvement. Your responsibilities will include:

• Leading workshops to demonstrate platform and application function, define client current and desired state, and present the proposed solution.
• Briefing clients on ServiceNow functionality and presenting it to a high standard of quality, including customer demonstrations, story definition, testing, and supporting the wider sales and delivery functions.
• Mentoring and training more junior team members.
• Producing high-quality documentation and training material for the implemented solutions; training the client. Requirements

To succeed in this role, you will need several years of experience in ServiceNow design and development in a consulting environment. You should have a strong understanding of Business Analysis and Service Management concepts, delivery assurance principles and procedures. Additionally, you should have a high level of knowledge of the ServiceNow application and ideally experience of platform delivery and enhancement.

You will also require the following certifications:

• ServiceNow Certified Administrator
• Service Now Certified Implementation Specialist across a minimum of four applications
• ITIL Foundation Benefits

This is an exciting opportunity to join a ServiceNow Global Elite partner with regular training and development opportunities and the ability to achieve certifications. You will work with a supportive team and enjoy a comprehensive benefits package, including a pension, life insurance, health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits. The company fosters an inclusive environment and prioritizes work model flexibility to support wellbeing and life circumstances.

Key skills required: ServiceNow development and scripting (JavaScript, HTML/XHTML, XML, CSS, AJAX, AngularJS), project management and training certification and experience, strong written and oral communications, presentation skills, customer service focus, ability to work from home and travel to client locations as required. We are looking for someone who is willing to learn and take on new challenges.