ServiceNow Integration

Role Description

This is a full-time on-site role for a ServiceNow Integration Specialist, located in Richland, WA. The primary responsibilities include developing and integrating ServiceNow applications, troubleshooting integration issues, and collaborating with cross-functional teams to enhance system functionality. The specialist will also gather and analyze requirements, create technical documentation, and provide support and maintenance for existing ServiceNow integrations.

Qualifications

• ServiceNow SAM Implementation: A fully configured and tested ServiceNow SAM module.
• ServiceNow HAM Implementation: A fully configured and tested ServiceNow HAM module.
• ServiceNow ITOM Visibility Implementation: A fully configured and tested ServiceNow ITOM Visibility module, for CDM/CMDB utilization.
• SQA Grading and Approval Workflow: A fully functional workflow within ServiceNow.
• SAM Dashboards and Reports: Interactive dashboards and standard/ad-hoc reports for software asset management.
• HAM Dashboards and Reports: Interactive dashboards and standard/ad-hoc reports for hardware asset management.
• Other Automated Workflows (as defined): Functional workflows for various asset management processes.
• Training Sessions: Delivered training to relevant personnel.
• Project Status Reports: Regular updates on project progress, risks, and issues.
• ServiceNow fully configured Pre-Production (AKA dev/test) environment to test SAM, HAM, ITOM, SQA Grading and Approval workflow, SAM dashboards and reports, HAM dashboards and reports, Other Automated Workflows.
• Transfer/Sync approved workflows, Dashboards, Reports and other automated workflows to production environment.

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• Minimum 5 years of experience in ServiceNow development/customization especially in Asset Management
• Location : On-site, Richland, WA