ServiceNow Developer, NJ

Our team in Trenton, NJ is seeking an experienced Servicenow Developer to automate IT service management workflows and thrive in a dynamic environment. The ideal candidate will have a strong background in Servicenow development, workflow configuration, and technical business analysis. Key Responsibilities

• Configure and customize workflows within the Servicenow platform to meet business requirements.
• Automate IT service management processes using Servicenow or similar tools.
• Work closely with stakeholders to gather technical and business requirements.
• Analyze current processes and identify areas for improvement.
• Translate complex technical concepts into understandable terms for non-technical stakeholders.
• Develop reports and KPIs to measure workflow effectiveness and efficiency.
• Ensure adherence to ITIL/Service Management best practices where applicable.

Requirements

• 7+ years of technical business analyst experience.
• 3+ years of hands-on experience with Servicenow workflow configuration.
• Proven experience in automating workflows in a service management platform.
• Deep understanding of Servicenow and its application in workflow automation.
• Experience with IT Service Management tools, preferably Servicenow.
• Strong technical problem-solving skills.
• Excellent communication skills, with the ability to convey complex concepts clearly.
• Bachelor's Degree in a related field.

Familiarity with ITIL/Service Management frameworks.

• Experience in process improvement and value stream mapping.
• Ability to identify and eliminate non-value-added steps in workflows.
• Experience in defining KPIs and creating performance reports.