Senior ServiceNow Technical Consultant Job Opportunity

Senior ServiceNow Technical Consultant Role

We are seeking an experienced Servicenow Technical Consultant to join our team. The ideal candidate will have a strong understanding of ITIL methodologies and IT service management (ITSM) processes.

• Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Coordinate with the Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed.
• Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Answer technical and application configuration questions.
• Configure and customize new applications and modules within the Servicenow platform.
• Implement new functionality for customers while following Servicenow best practices.
• Assist in troubleshooting Servicenow upgrades, patching, and release management.
• Provide analysis of problems and possible solutions.
• Lead technical implementation teams including code review for less experienced consultants.
• Develop and enhance Servicenow portal components to improve user experience.
• Enable the customer's Servicenow administrator(s) to be self-sufficient wherever possible.
• Conduct technical training and knowledge transfer sessions.
• Research systems and/or programs to determine causes of failure or poor operational performance; Maintain 80% billable utilization target.

The ideal candidate should have:

• 4+ years of experience implementing, configuring, and customizing Servicenow.
• ~3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, TCP/IP).
• ~ Strong understanding of ITIL methodologies and IT service management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog).
• ~ Familiarity with integrations using REST/SOAP web services.
• ~ Ability to work remotely and collaborate with distributed teams.
• ~ Strong organizational skills and ability to manage multiple projects.

Certifications include:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Implementation Specialist certification in two or more application areas.

Flexible remote work options and competitive training & development programs available.