ServiceNow Solutions Architect

We are looking for an experienced ServiceNow Solutions Architect to help our customers achieve their IT service management goals. This individual will provide technical expertise and support to design, implement, and optimize ServiceNow solutions.

Main Responsibilities:

• Design and implement ServiceNow solutions that meet customers' business requirements.
• Provide technical guidance and support to customers, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Coordinate with cross-functional teams to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed.
• Draft user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Answer technical and application configuration questions.
• Configure and customize new applications and modules within the ServiceNow platform.
• Implement new functionality for customers while following best practices.
• Assist in troubleshooting upgrades, patching, and release management.
• Provide analysis of problems and possible solutions.
• Lead technical implementation teams, including code review for less experienced consultants.
• Develop and enhance portal components to improve user experience.
• Enable customers' administrators to be self-sufficient.
• Conduct training and knowledge transfer sessions.
• Research systems and/or programs to determine causes of failure or poor operational performance.