Senior Implementation Consultant

Servicenow Technical Consultant Job Description

The role of a Senior Technical Consultant at Servicenow involves being the functional and technical expert of a customer engagement team. The goal is to accelerate and drive customer business outcomes by configuring ServiceNow ITAM products based on best practices.

• Be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration.
• Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.

Key Responsibilities:

• Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution's standard capabilities in their efforts to improve their ITAM capabilities.
• Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology.
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.

Requirements:

• A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications.
• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.)
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.