Senior Implementation Consultant

Job Description:

The role of a Senior Technical Consultant at ServiceNow involves working with customers to configure ITAM products based on best practices. The goal is to accelerate and drive customer business outcomes. Main Responsibilities:

• Configure Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices.
• Support engagements for ITAM-specific process definition, re-engineering, improvement, and gap analysis during workshops with key customer sponsors and stakeholders.
• Advise customers on how to take advantage of the ServiceNow ITAM Solution's standard capabilities to improve their ITAM capabilities.
• Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology.
• Draft more technically-focused user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement. Requirements:
• A current ServiceNow Certified System Administrator (CSA) certification and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications.
• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.