ServiceNow Techno-Functional Analyst

We're building a world of health around every consumer at CVS Health, with dedicated colleagues passionate about transforming healthcare.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that's uniquely more connected, convenient, and compassionate. Position Summary

We're seeking a highly motivated ServiceNow Techno-Functional Analyst specializing in HRSD to join our Colleague Experience team. This role requires gathering business requirements, designing, and maintaining all HRSD applications (except Knowledge Management and the Portal) within ServiceNow.

This position demands strong understanding of HR Service Delivery principles, collaboration with cross-functional teams to deliver business process improvements, and experience in ServiceNow HRSD with knowledge of configurations and best practices. Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD.
• Lead design, documentation, and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events, and Journeys.
• Provide expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization.
• Lead data analysis and reporting to support decision-making and identify improvement opportunities across platforms.
• Collaborate with HRSD process owners, product owners, developers, and other stakeholders to improve existing services and processes.
• Develop detailed business requirements documentation, including design specifications, test plans, and deployment procedures.
• Provide training and support to users for new or modified features and functionalities.
• Maintain current awareness of industry trends and advancements in ServiceNow technology to continually improve service offerings. Required Qualifications:
• 5+ years' experience in HR Operations.
• 5+ years' experience designing, configuring, and maintaining ServiceNow HRSD applications.
• 3+ years' experience with backlog, demand, and incident management.
• 2+ years' demonstrated problem-solving skills.
• 2+ years' experience effectively communicating and collaborating in diverse teams. Preferred Qualifications:
• ServiceNow certifications.
• Technical background.
• Strong attention to detail.