Solutions Architect - ServiceNow - Global Leader in Healthcare Innovation

About Andiamo

Andiamo is a globally recognized staffing and consulting firm specializing in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.

For over 20 years, we've maintained the status of tier-one vendor for firms such as Amazon, Bloomberg, Palantir, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.

Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com

Solutions Architect – ServiceNow

We are seeking an experienced Solutions Architect – ServiceNow to shape and drive the strategic vision for the Configuration Management Database (CMDB) and Common Service Data Model (CSDM). This role requires a blend of technical expertise, leadership, and strategic thinking to ensure the CMDB and CSDM frameworks deliver maximum value across the organization. You will play a pivotal role in ensuring data accuracy, establishing governance, and aligning IT Service Management practices with broader business objectives.

What You’ll Do

• Data Integrity & Quality: Champion accuracy and consistency of CMDB/CSDM data, establishing best practices and proactive validation measures.
• Leadership: Lead and mentor a team of managers, administrators, and analysts, fostering a culture of excellence and collaboration.
• Service Mapping: Define and manage service dependencies, relationships, and integrations to support IT operations and business needs.
• Strategy Development: Create and execute a roadmap for CMDB and CSDM adoption, ensuring scalability, compliance, and business alignment.
• Stakeholder Engagement: Partner with IT and business leaders to ensure CMDB/CSDM practices meet evolving organizational demands.
• Governance: Enforce data governance standards, policies, and processes to safeguard compliance and integrity.
• Continuous Improvement: Identify opportunities to refine workflows and enhance CMDB/CSDM efficiency.
• Innovation: Stay current on industry advancements, applying emerging trends and tools to enhance system capabilities.

Decision-Making & Impact

• Own and lead the organization-wide CMDB/CSDM strategy.
• Direct an operations team responsible for CMDB management and ongoing evolution.
• Shape the portfolio of initiatives tied to CMDB/CSDM maturity and adoption.
• Approve modifications to processes, data models, and tool configurations.
• Authorize initiatives that improve data quality, compliance, and performance.
• Ensure cost-effective use of tools, resources, and process improvements.

Key Outcomes

• Well-defined and executed CMDB/CSDM strategy for ServiceNow.
• High-performing team with clear development and growth opportunities.
• Improved processes that streamline IT operations and deliver business value.
• Positive feedback and satisfaction from IT and business stakeholders.
• Enhanced functionality, scalability, and reliability of CMDB and CSDM frameworks.

What You’ll Bring

• Education: Bachelor’s degree in Computer Science, Business Administration, or a related field (healthcare industry knowledge a plus).
• Experience: 10+ years in IT, with extensive knowledge of IT project/application management and regulated environments.
• Hands-on expertise in ServiceNow CMDB and CSDM design, configuration, and deployment.
• Proven ability to present complex technical strategies to executive leadership with clarity and influence.
• Strong track record of building consensus across diverse stakeholders and IT/business teams.
• Deep understanding of ITIL frameworks and ITSM processes.

Preferred Skills

• Broad knowledge of the ServiceNow platform beyond CMDB/CSDM.
• Experience with quality/validation processes and SDLC methodologies.
• Outstanding written and verbal communication skills.
• A proactive, results-driven mindset with the ability to inspire confidence across teams.

This is a leadership role for a professional passionate about leveraging ServiceNow to enhance IT operations, governance, and business impact. You’ll have the opportunity to own the CMDB/CSDM vision, mentor a talented team, and shape strategies that drive measurable results across a complex enterprise environment.