ServiceNow Application Analyst, ITOM, CMDB

As a Servicenow Application Analyst at IDEXX, you will be responsible for maintaining, optimizing and ensuring the ongoing health, accuracy and reliability of our Configuration Management Database (CMDB). You will partner closely with technical stakeholders, data owners and process managers across IT, Security and Service Management to uphold the integrity of our CMDB and drive operational excellence. Your responsibilities will center on vigilant monitoring, proactive problem-solving and hands-on maintenance, ensuring that the CMDB remains up-to-date and accurate for our key stakeholders of the platform.

• Monitor and maintain the ongoing health, accuracy and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs.
• Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management and exception handling.
• Identify, diagnose and resolve issues impacting the CMDB, either independently or in collaboration with Servicenow developers and other technical teams.
• Partner with stakeholders across IT, Security and Service Management to understand their requirements and help translate them into actionable CMDB use cases.
• Work with data owners and process managers to enforce proper CI ownership, data stewardship and process adherence.
• Support Servicenow discovery, integration and automation processes to ensure accurate and timely CI data population.
• Provide guidance and training to stakeholders on CMDB best practices, data consumption and reporting.
• Assist with audits, compliance reviews and reporting related to CMDB data quality and configuration management processes.