ServiceNow Manager

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Software Engineering Manager ServiceNow

Salary: Open

Location: Coppell, TX

Hybrid: 3 days on-site, 2 days remote

• We are unable to provide sponsorship for this role*

Qualifications

• 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options
• 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions.
• Knowledge of system architecture and data analytics
• Experience with ServiceNow (ITSM, ITOM, IRM, SecOps, CMDB) and familiarity with other cloud-based technology management solutions (e.g., Jira, Confluence, Workday, Oracle Cloud, etc.)
• Working knowledge of JavaScript

Responsibilities

• Manages the delivery of complex projects which may involve multiple systems
• Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness
• Manages and facilitates technical experts and architects resolve complex technical challenges while also ensuring compliance of various company standards around coding, testing, and documenting the systems you develop
• Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team
• Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners
• Leads data management and reporting efforts to promote a stable architecture and usable platform