ServiceNow CMDB Consultant / Expert - SN 25-30099

Job Title: ServiceNow CMDB Consultant / Expert

Location: Chelsea, MA (Hybrid)

Duration: 1 Year (Part-Time, 2–3 days per week)

Key Responsibilities:

• Lead and advise on CMDB strategy, architecture, and governance for a large-scale implementation.
• Assess the current CMDB structure and data integrity; identify gaps and recommend remediation plans.
• Collaborate with infrastructure, application, and service management teams to align CMDB with business and IT needs.
• Design and implement data cleanup processes, including deduplication, normalization, and enrichment.
• Develop and enforce CMDB policies, standards, and best practices.
• Support integrations with ITSM tools (e.g., ServiceNow) and discovery tools.
• Provide guidance on CI classification, relationships, and lifecycle management.
• Create dashboards and reports to monitor CMDB health and progress.
• Mentor internal teams and deliver training/documentation as needed.

Experience Requirements:

• 10+ years of experience in IT Configuration Management and CMDB consulting.
• Proven success with large-scale CMDB implementations (preferably with 10M+ CIs).
• Strong understanding of the ITIL framework and CMDB governance.
• Hands-on experience with ServiceNow CMDB.
• Expertise in data modeling, CI taxonomy, and reconciliation processes.
• Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium).
• Excellent communication and stakeholder management skills.
• Ability to work independently and lead initiatives in a complex enterprise environment.

Preferred Qualifications:

• Industry experience in Insurance, particularly Property & Casualty.
• Certifications: ITIL, ServiceNow CMDB, or equivalent.
• Experience with cloud and hybrid environments (AWS, Azure, GCP).