ServiceNow Consultant

Infosys is seeking a ServiceNow Consultant. This Candidate will bridge the gap between business requirements and technical implementation, ensuring the functionality, performance, and scalability of our mission-critical BMC and ServiceNow platforms. Act as a key liaison, gathering and documenting detailed business needs, translating them into clear technical specifications, and validating that the implemented solutions meet those requirements. Your role includes both Business analyst & Testing engineer, requiring you to design and execute rigorous functional, performance, load, and stress test.This Candidate will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Qualifications:

• Candidate must be located within commuting distance of Dallas/Richardson , Texas or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience in Service Now/Remedy.
• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are not able to sponsor at this time.

Preferred Qualifications:

• Performance Test Strategy & Planning, Develop comprehensive performance test plans, including load, stress, endurance, and scalability testing, tailored to the BMC Helix/Remedy and ServiceNow environment.
• Configure and maintain realistic test environments mirroring production deployments, including simulated user loads and data volumes.
• Design and develop automated performance test scripts using industry-standard tools specifically for BMC Helix/Remedy applications and ServiceNow ATF.
• Utilize monitoring tools (e.g., Dynatrace, AppDynamics, BMC Helix Monitor and other monitoring tools ) to collect and analyze performance metrics, identifying performance bottlenecks and resource utilization issues.
• Design and execute scalability tests to assess the system's ability to handle increasing user loads and data volumes, providing recommendations for capacity planning.
• Conduct thorough root cause analysis of performance issues, providing detailed reports and recommendations for remediation.
• Collaborate with developers, system administrators, and architects to communicate performance test results and recommendations effectively.
• Stay up-to-date with the latest performance testing methodologies and tools, and contribute to the continuous improvement of the testing process.
• Construct test cases that represent complex ITSM workflows and measure the impact of customizations and integrations on system performance.
• Ability to work independently and manage time effectively.
• Experience with CMDB performance testing is a strong plus.
• Experience with testing API performance.
• Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.