Senior Implementation Consultant

fast forward to today - servicenow stands as a global market leader bringing innovative ai-enhanced technology to over 8,100 customers including 85% of the fortune 500 our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work is this your next job read the full description below to find out customer outcomes team at servicenow works with customers to help them achieve their business outcomes by providing prescriptive guidance as part of the customer outcomes team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the servicenow platform by getting them to see the value of their servicenow investment technical consultant itom workflow

the functional and technical expert of a customer engagement team consulting with customers and configuring the servicenow itom products based on configuration best practices all with the goal of accelerating and driving customer business outcomes be the technical expert in how to best support itom by configuring configuration management database cmdb service mapping and discovery capabilities using servicenow best practices focused on configuration vs support the engagements efforts for itom-specific process definition re-engineering improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders advise customers in their efforts to take advantage of the servicenow itom solution's standard capabilities in their efforts to improve their itom capabilities lead customer design workshops focused on servicenow platform and itom solution technology guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution drafting more technically-focused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement lead technical aspects of project delivery and solution delivery for engagements sometimes providing oversight and unit testing of partner resources development be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution juggle multiple and complex projects/initiatives promoting continuous improvement practices for delivery/engagement materials providing training and mentoring to other members of the servicenow delivery team and partner ecosystem upon request up to 50% travel annually driven by customer needs and internal meetings

a current servicenow certified system administrator csa certification and relevant solution-specific certified implementation specialist designations discovery service mapping and cmdb and/or micro-certifications at least 3 years of configuration/development experience for complex highly-capable technologies inclusive of integrations and portals demonstrated ability to influence and consult providing options with pros cons and risks in within itom while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems experience with web technologies xml html javascript web services bootstrap css middleware ldap sso etc strong interpersonal skills customer-centric attitude ability to deal with cultural diversity must be us citizen