Senior Implementation Consultant

Job Description:

We are seeking a highly skilled Senior Technical Consultant to join our team at ServiceNow. As the functional and technical expert of a customer engagement team, you will consult with customers and configure the ServiceNow ITAM products based on configuration best practices to accelerate and drive customer business outcomes.

Key Responsibilities:

• Be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices.
• Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution's standard capabilities in their efforts to improve their ITAM capabilities.
• Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.

Requirements:

• Current ServiceNow Certified System Administrator (CSA) certification
• Relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications
• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.)
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Benefits:

We offer a base pay of $135,300-$236,800, plus equity (when applicable), variable/incentive compensation and benefits.