ServiceNow ITSM Business Analyst Locals to Bay Area, CA

Job Description

We are seeking a highly experienced ServiceNow ITSM Business Analyst to join our team. The ideal candidate will have a strong background in IT service management and experience with ServiceNow.

The successful candidate will be responsible for analyzing business needs and developing solutions to improve service delivery. They will work closely with cross-functional teams to ensure seamless execution of projects and identify areas for process improvement.

Mandatory skills include:

• 5+ years of working experience as a Business Analyst for ITSM, specifically ServiceNow.
• Experience with IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)

Preferred skills include:

• ServiceNow Vulnerability Response experience.
• ServiceNow Multi-Source CMDB/CMDB 360 experience.

This is a mid-senior level contract position, requiring the ability to support US operations during US Mountain/Pacific time up to 6PM.