ServiceNow IRM Senior Consultant or Manager - Montreal

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Overview

EY's Financial Services Risk Management (FSRM) practice provides risk management support to banks, insurers and asset managers. Our team includes professionals with industry, client and product knowledge as well as quantitative, regulatory, project management and technology expertise. You will coordinate the delivery of risk management, regulatory and business performance services to a variety of clients, including commercial banks, investment banks, broker-dealers, asset managers, insurance and energy trading companies, and other organizations.

The opportunity

EY is seeking a highly skilled ServiceNow IRM Senior Consultant/Manager with a comprehensive understanding of ServiceNow technology and a strong development background. The ideal candidate will have over 5 years of experience designing and implementing ServiceNow solutions, with specialized expertise in Governance, Risk, and Compliance (GRC). This role requires a strategic thinker with excellent communication skills and the ability to collaborate with cross-functional teams to drive successful outcomes.

Your Key Responsibilities

• Design, develop, and implement ServiceNow IRM solutions for clients, ensuring alignment with business requirements and stakeholder objectives.
• Provide expert consultation on best practices for ServiceNow IRM, ensuring adherence to industry standards and ServiceNow implementation best practices.
• Define and document the architecture of ServiceNow IRM implementations, overseeing deployment and ensuring alignment with stakeholder objectives.
• Develop and maintain architecture and solution designs that support stakeholder objectives and comply with ServiceNow implementation best practices.
• Assess effort and complexity of ServiceNow enhancements via demands or projects, providing technical evaluations against the platform.
• Collaborate with business partners, architects and other teams to address complex technical and functional needs of systems.
• Establish and recommend changes in development standards to enhance platform quality and maintainability.
• Provide technical guidance and mentorship in platform development and platform-wide solutions.
• Lead GRC processes and technology enablement initiatives, guiding team members and stakeholders.
• Participate in RFPs/RFIs responses and proposals, including preparing project plans, timelines, and resource allocation.
• Facilitate workshops and meetings with stakeholders, communicating complex ideas and advocating for technology solutions.
• Work independently and efficiently under tight timelines, delivering high-quality results by deadlines.
• Apply Agile and traditional SDLC delivery methodologies to manage project lifecycles.

Skills And Attributes For Success

• Thorough understanding of the ServiceNow platform
• Strong analytical and problem-solving skills
• Self-motivated with ability to identify client opportunities
• Strong communication, presentation and technical writing skills
• Willingness to travel on short notice to meet client needs

To qualify for the role, you must have

• University degree in finance, computer science, information systems, mathematics, engineering, or related discipline
• Minimum 5 years of experience with the ServiceNow platform, focused on IRM
• 3+ years of experience in ServiceNow IRM design, architecture, and implementations, with knowledge of ITSM, ITOM, and integrations
• Proficient in JavaScript, HTML, AngularJS, AJAX, CSS, and JSON; deep knowledge of the ServiceNow CMDB
• Strong knowledge of ServiceNow components including custom business rules, client scripts, script includes, UI policies, Flow Designer, UI Builder, Scripted REST APIs, ACLs, and integrations
• Ability to manage multiple tasks and deadlines with high-quality outputs
• Prior consulting experience is a plus; familiarity with Agile and SDLC methodologies
• Bilingual in French and English is a strong asset
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Risk and Compliance

Ideally, you'll also have

• Self-starting attitude and ability to think creatively to tackle new challenges
• Strong technical background in ServiceNow and understanding of risk management frameworks
• Ability to navigate complex environments and drive strategic initiatives for risk management

What We Look For

If you're a problem solver with a talent for addressing complex client problems, you'll need to be great at solutioning, ready to listen and confident in challenging the status quo. If you have a genuine passion for helping businesses address their most pressing problems, this role is for you.

What We Offer

EY's Total Rewards package supports a leading people culture with high-performance teaming. We offer a competitive compensation package, comprehensive medical/dental coverage, a defined contribution pension plan, vacation and firm-paid days, statutory holidays, and paid personal days (based on province of residence). We also provide coaching, opportunities to develop new skills, and flexibility to manage your role.

• Support, coaching and feedback from engaging colleagues
• Opportunities to develop new skills and progress your career
• Flexibility to handle your role in a way that fits you

Diversity and Inclusion at EY

Diversity and inclusion are at the heart of EY. We are committed to fostering an environment where differences are valued, policies are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to advancing gender equity, the 2SLGBTQIA+ community, neuroinclusion and accessibility initiatives, and Indigenous peoples' voices. Our diverse experiences and perspectives help guide us toward building a better working world.

EY | Building a better working world

Ey exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the issues of today.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: Professional Services

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