Servicenow ITAM - HAM analyst
Tata Consultancy Services
Tamil Nadu, IndiaPosted 3 hours ago
HAM Analyst:
- Configuration and maintenance of Hardware Asset Management Workspace for Operational Use
- Knowledge transfer to Hardware Asset Management Team on Hardware Asset Management Workspace for supporting day-to-day activities
- Ensure Correctness and Completeness of Asset related attributes being populated from Discovery as well as non-discoverable attributes
- Daily remediation of discrepancies and gaps reported through the ITAM Dashboards
- Hardware Model Management - Normalization of Hardware Models and population of Lifecycle data (EOL/EOS) from Content Library
- Alignment of Hardware Models and Service Catalog
- Establish and manage data Certification cycle for Product Owners to certify and attest to the EOL/EOS dates populated from the Content Library aligned to Hardware Models
- Identify and report on Hardware Product EOL/EOS dates with a focus on Products that have approaching EOL/EOS dates, Approved Exceptions & Remediation Activities in progress
- Enablement of Out of the Box Catalogs/Workflows for Lifecycle Management
- Population of Financial data for each of the defined Hardware
- Correctness and Completeness of Financial field population for all Hardware Models
- Tracking and reporting on financial costs associated with Hardware Assets
Objectives:
- Mature knowledge and usage of Hardware Asset Management and HAM Pro Components leveraging ServiceNow native tooling capabilities
- Mature Operational Health of Hardware Asset Management (Completeness, Correctness, and Compliance)
- Improve Visibility and Insights of Hardware Asset Management Data
- Improve Correctness and Completeness Hardware Model Data
- Improve Data Consistency and Accuracy for Hardware Assets
- Mature End of Life and End of Support Management for Hardware Assets
- Provide Budgeting, Forecasting, and Cost Optimization through Financial Management of Hardware Assets
Exp Range: 8 TO 10
Location: Chennai
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