[Remote] Remote: ServiceNow Solutions Architect & Engineering Lead

Note: The job is a remote job and is open to candidates in USA. Visionary Innovative Technology Solutions LLC is seeking a ServiceNow Solutions Architect & Engineering Lead to define platform strategy and lead engineering efforts across ITSM, CMDB, integrations, and DevOps transformation. The role involves overseeing architecture assessments, governance, and implementation initiatives while mentoring developers and ensuring compliance with security standards.

Responsibilities

• Lead architecture assessments for Incident, Problem, Change, and Service Catalog processes.
• Define governance for Service Catalog and oversee clean-up initiatives.
• Drive catalog buildout and Ansible integration strategy.
• Oversee Virtual Agent implementation and conversational workflows.
• Establish DevOps pipelines, release governance, and integration standards.
• Lead CMDB governance, CI modeling, and discovery integrations.
• Conduct design workshops, roadmap sessions, and ensure security compliance.
• Mentor developers and enforce coding standards and audit controls.

Skills

• 7+ years in ServiceNow architecture and engineering leadership.
• Certified System Architect (CSA) or equivalent.
• Experience with enterprise-scale implementations and ITIL v4 alignment.
• Architecture: Scoped apps, multi-instance, microservices.
• Integrations: REST/SOAP, OAuth, SAML, ESB/MQ.
• CMDB: Governance, CI modeling, discovery tools.
• Automation: DevOps, CICD, orchestration.
• Strategic thinker with strong stakeholder engagement.
• Effective communicator and influencer.
• Passionate about building high-performing teams.

Company Overview

• Visionary Innovative Technology Solutions LLC (VITS) has been founded on the principle of partnering with our clients - to provide a smarter way of working. It was founded in 2017, and is headquartered in Plantsville, Connecticut, USA, with a workforce of 501-1000 employees. Its website is https://www.vitsus.com.