ServiceNow Operation Technology SME

Job description

Job Title: ServiceNow Operation Technology SME

Location: Hartford, CT (Remote)

Job Description:

• Good Understanding and hands on implementing Midserver configuration CMDB Discovery Service Graph Connector SGC
• Good knowledge and understanding on Networking concepts DMZ zone PublicPrivateHybrid Cloud environment etc
• Basic understanding on how Industrial control system works and OT network functions Idea on Purdue Model architecture
• Good to have Prior experience on implementing OT Visibility and OT Asset Management OT Service Management module in ServiceNow
• Experience on Populating OT Assets and Devices in CMDB for OT tables
• Experience setting up Integration with Industrial Defender Tool
• Experience on creating catalogue items workflow etc in ITSM process
• Basic understanding on Windows LinuxUNIX administrations and PowerShell scripting
• Moderate understanding on Database level architecture how to write SQL queries
• Basic understanding and ability to script automated processes Script includes Business rule script action etc
• Configuration and enhancements capability on the ServiceNow CMDB ITOM modular platform
• Develop ServiceNow ITOM configuration including CMDB Data alignment automated data population data import etc
• Document every development configuration and technical details prepare training material for project
• Good to have Implementing the CSDM framework for Operational Technology an endtoend data alignment process document including CMDB CSDM process and procedures
• Develop training material and train necessary stakeholders on the new process and procedures
• Help in identifying issues gathering data analysing and presenting solutions
• Work closely with architect to ensure technically feasible solutions
• Represent project stakeholders throughout planning development and release processes