▷ [3 Days Left] ServiceNow Business Analyst | 9 to 12 | Bangalore/Pune

Job Description

Job Description

• Engage with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
• Translate business needs into functional and technical requirements in alignment with ServiceNow capabilities.
• Work closely with developers, architects, and administrators to ensure requirements are implemented effectively and meet business objectives.
• Support ServiceNow configuration activities such as forms, workflows, business rules, and integrations.
• Conduct workshops, interviews, and requirements sessions with end-users and process owners.
• Develop user stories, acceptance criteria, and process documentation.
• Monitor and track requirements through the lifecycle, ensuring alignment with scope and goals.
• Provide end-user training and support materials when required.

Primary Skills

• Experience as a Business Analyst, preferably with exposure to ITSM/ITIL processes.
• Hands-on experience with ServiceNow (any module: ITSM, ITBM, HRSD, CSM, etc.).
• Strong understanding of ServiceNow functionalities, capabilities, and limitations.
• Experience writing user stories, functional requirements, and process documentation.
• Familiarity with Agile/Scrum methodology.