[Remote] ServiceNow Architect — CMDB/CSDM, ITOM/ITAM, Discovery, Service Mapping & Integrations.

Note: The job is a remote job and is open to candidates in USA. Zillion Technologies, Inc. is seeking a ServiceNow Architect to lead the architecture of their ServiceNow platform. The role involves owning CMDB/CSDM health, enabling Discovery and Service Mapping, implementing ITOM and ITAM, and delivering high-fidelity integrations while exploring AI/GenAI use cases.

Responsibilities

• Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption.
• Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps.
• Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end.
• HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows.
• SAM Pro: entitlement/model normalization, discovery/source alignment, software reconciliation, optimization, true-ups, license compliance.
• Integrate external sources via Service Graph Connectors; define source-of-truth & reconciliation.
• Stand up certificate inventory/management; automate issuance/renewal and alerts.
• Drive data quality (de-duplication, stale/archival, unclassified/incomplete remediation).
• Build dashboards/KPIs; establish governance, runbooks, and guardrails.
• Partner cross-functionally (Infra/Cloud/Asset) and mentor engineers.

Skills

• 8–10+ years on ServiceNow; 5+ in architecture across CMDB/CSDM, ITOM, ITAM (HAM Pro & SAM Pro), Discovery/Service Mapping.
• Hands-on with Service Graph Connectors (SCCM/MECM, Jamf, Nexthink, NetBox, Infoblox) and cloud integrations.
• Strong Identification & Reconciliation, Data Manager, reporting/PA.
• Deep experience in asset lifecycle management, reconciliation, reclamation/harvesting, software entitlement management, and CMDB↔ITAM alignment.
• Scripting (Glide/JS), IntegrationHub/Flow Designer; MID troubleshooting.
• Infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI.
• Certs: CIS–CMDB, CIS–Discovery, CIS–Service Mapping, CIS–ITSM, CAD (Architect track a plus).
• Microsoft CA/public CA integrations; certificate workflows.
• Practical AI/GenAI pilots (intake automation, data quality suggestions).
• Impact/KPIs (typical)
• CMDB Health ≥90% for in-scope classes; duplicates ≤2%; decrease in stale CI backlog by 60%.
• Discovery coverage ≥95%; mapped tier-1 services with ≥95% change-impact accuracy.
• ITAM: Increase in reclamation rate, audit-ready license compliance, license/asset cost savings.

Company Overview

• Zillion Technologies, Inc. It was founded in 2002, and is headquartered in Ashburn, Virginia, USA, with a workforce of 501-1000 employees. Its website is http://www.zilliontechnologies.com/.

Company H1B Sponsorship

• Zillion Technologies, Inc. has a track record of offering H1B sponsorships, with 17 in 2025, 34 in 2024, 45 in 2023, 37 in 2022, 30 in 2021, 52 in 2020. Please note that this does not guarantee sponsorship for this specific role.