ServiceNow Solutions Architect

ServiceNow Administrator Position

We are seeking a highly skilled ServiceNow administrator to join our team in Pittsburgh, Pennsylvania. The ideal candidate will have 7-10 years of experience in managing, configuring, and optimizing ServiceNow platforms within the Life Sciences domain.

Job Description:

Our organization is looking for a talented ServiceNow developer with strong technical administration and development skills, experience in regulated environments (GxP, FDA 21 CFR Part 11), and the ability to align ITSM/ITIL processes with compliance and business objectives.

Key Responsibilities:

• Design, develop, and configure ServiceNow solutions across multiple modules such as ITSM, GRC, CSM, SecOps, Portal, HRSD, and others.
• Implement and customize ServiceNow applications, workflows, business rules, client scripts, UI policies, and integrations.
• Lead end-to-end delivery of ServiceNow projects, including requirements gathering, solution design, development, testing, and deployment.
• Integrate ServiceNow with third-party systems using REST/SOAP APIs, MID servers, and other integration tools.
• Ensure adherence to ServiceNow development best practices, coding standards, and platform governance.
• Collaborate with cross-functional teams including architects, process owners, business analysts, and administrators.
• Troubleshoot and resolve complex platform issues and provide ongoing support.
• Mentor junior developers and contribute to building a strong ServiceNow practice.

Required Skills & Qualifications:

The successful candidate will possess the following qualifications:

• 7-10 years of ServiceNow development and administration experience.
• Strong knowledge of ServiceNow core modules (Incident, Problem, Change, Asset, CMDB, Service Catalog) with 5-7 years of configuration and administration experience.
• JavaScript (4-5 years): hands-on scripting for business rules, client scripts, and UI customization.
• HTML & CSS (4+ years): building and customizing UI components and portals.
• ServiceNow APIs (4-5 years): developing and managing integrations with external systems.
• Integrations (REST/SOAP, LDAP, SSO, OAuth) (4-5 years): implementing and maintaining secure integrations.
• Strong hands-on expertise in multiple ServiceNow modules: ITSM, GRC, CSM, SecOps, Portal, HRSD.
• Familiarity with ServiceNow upgrade cycles and patch management (3-4 years of upgrade experience).
• Proficiency in ServiceNow scripting (JavaScript, Glide API, Jelly, AngularJS).
• Experience in Service Portal development and customization.
• Strong understanding of ITIL/ITSM processes and enterprise service management concepts.
• Experience with ServiceNow Integration Hub, Flow Designer, Orchestration, and MID Servers.
• Proven experience in ServiceNow upgrades, migrations, and performance optimization.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITSM Implementation Specialist
• Other module-specific certifications

Domain Expertise:

Prior experience (4-5 years) working in Life Sciences, Pharma, Biotech, or Medical Devices environments.

Education:

Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent professional experience will also be considered.

Benefits:

This position may be eligible for company benefits that include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.