ServiceNow Consultant (ITSM / ITIL)

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Solution IT Inc. is looking for ServiceNow Consultant (ITSM / ITIL) for one of its clients in Houston, TX (Hybrid)

Job Title: ServiceNow Consultant (ITSM / ITIL)

Responsibilities:

• Lead enhancements and configuration within ServiceNow ITSM modules.
• Align existing ServiceNow processes with ITIL best practices.
• Support modules including Incident Management, Service Catalog, Request Fulfilment, Change Enablement, and Asset Management (Hardware & Software).
• Work with stakeholders to identify process improvements and implement practical solutions.
• Ensure stability, performance, and scalability of the ServiceNow environment.
• Provide guidance on ITSM process maturity and optimization

Required Skills:

• 8+ years of experience in IT Service Management with at least 5 years in ServiceNow.
• Strong understanding and hands-on experience with ServiceNow ITSM modules.
• Deep knowledge of ITIL Framework and best practices.
• Proven ability to bridge the gap between technology and process.
• Excellent communication and stakeholder management skills.
• ServiceNow certification(s) and ITIL certification preferred.

Work Site: Houston, TX (Hybrid)

Duration: 12-Month Contract (possible extension or conversion to FTE)

Expected Start Date: Immediate

Number of Positions: 1

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About Solution IT

Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.