Service Delivery Specialist - ServiceNow Expert

Job Overview

The Service Management Consultant – Business Analyst role plays a pivotal part in bridging business requirements with technical capabilities on the ServiceNow platform.

This client-facing position involves gathering and analyzing business needs, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.

Key Responsibilities:

• Gather and document business and technical requirements.
• Translate complex technical specifications into business logic and vice versa.
• Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
• Document enhancement requests and technical specifications.
• Maintain clear communication with stakeholders regarding status updates and feasibility assessments.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
• ITIL Foundation Certification (v4).
• Strong oral and written communication skills.
• Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.

Benefits:

• Flexible work arrangements.
• Comprehensive healthcare plans.
• Financial well-being programs.
• Paid time off and holidays.
• Paid parental leave.
• Family building benefits.
• Employee Resource Groups.

Other Opportunities:

As a Service Management Consultant – Business Analyst, you will have the opportunity to work collaboratively with cross-functional teams, leveraging your analytical and problem-solving skills to drive business outcomes. With a focus on delivering high-quality results and exceptional customer experiences, you will be an integral part of our organization's success story.