Expert Techno-Functional ServiceNow Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare.

We are seeking a highly motivated ServiceNow Techno-Functional Analyst to be part of our Colleague Experience team. This role requires a strong understanding of HR Service Delivery (HRSD) principles and the ability to collaborate with cross-functional teams to deliver business process improvements.

The ideal candidate will have experience in ServiceNow HRSD with strong knowledge of configurations and best practices.

Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD.
• Lead the design, documentation and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events and Journeys.
• Provide expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization.
• Lead and perform data analysis and reporting to support decision-making and identify improvement opportunities across platform.
• Collaborate with HRSD process owners, product owner, developers and other stakeholders to improve existing services and processes.
• Develop and maintain detailed business requirements documentation, including design specifications, test plans, and deployment procedures.
• Provide training and support to users for new or modified features and functionalities.
• Stay current with industry trends and advancements in ServiceNow technology to continually improve service offerings
• Develop and manage documentation, including design workbooks and test scenarios.
• Support user acceptance testing (UAT) and maintain clear communication with stakeholders.

Required Skills:

• 5 years of experience in HR Operations
• 5 years' experience designing, configuring and maintaining ServiceNow HRSD applications
• 3 years' experience with backlog, demand, and incident management
• 2 years' demonstrated problem-solving skills
• 2 years' experience effectively communicating and collaborating in a diverse team environment

Preferred Skills:

• ServiceNow certifications (such as Certified System Administrator or Certified Implementation Specialist)
• Technical background
• Strong attention to detail

Benefits:

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Our people fuel our future. We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be.

Why Choose Us:

• Great benefits for great people