Overview

Discount Tire celebrates its people with extraordinary pride and enthusiasm. The company has been growing for more than 60 years, making it an ideal time to join. New locations are opening every year, and the company promotes from within retail and corporate operations.

The Senior Business Systems Analyst assists in analyzing software requirements, procedures, and problems to automate new or enhance existing applications.

Essential Duties and Responsibilities:

• Collaborate with business partners to understand software needs and define requirements; translate requirements into technical solutions; provide recommendations and contingency plans.
• Document business requirements and capabilities into Design Documents, use cases, and stories.
• Lead planning sprints, workshops/design sessions to envision and assess business needs, features, and desired capabilities.
• Capture, document, and design business, application, and data workflows.
• Collaborate with Quality Assurance (QA), developers/engineers, and architects to align solutions, identify dependencies, and ensure functional results.
• Conduct feasibility and impact analysis; identify cross-project, application, or business unit dependencies; provide solutions to mitigate risk; develop contingency plans for potential impacts.
• Mentor Business Systems Analyst I and II.
• Stay current on the latest industry technologies, trends, and strategies.
• Assist employees, vendors, or customers by answering questions related to IT Business Systems Analysis processes, procedures, and services.
• Other duties as assigned.

Qualifications:

• A minimum of five years of business analysis experience, including advanced understanding of software development life cycles, requirement modeling, process mapping techniques, non-relational file structures, system design, analysis, and development methodologies, and quality assurance testing methodologies.
• Strong knowledge base of ServiceNow software - ITSM, Asset Management, HR Onboarding (a plus).
• Experience as a scrum master, daily triage, and 1st response, dealing with weekly agile responsibilities.
• Knowledge of change methodologies and CAB meetings.
• Maintain documentation on projects.
• Experience preparing and/or executing business and technical requirements, specifications, user manuals, test plans, test scripts, and test cases.
• Advanced level computer experience, including skills in Microsoft Word, Excel, PowerPoint, Project, and Visio.
• Excellent communication, organizational, customer service, and problem-solving skills.
• Ability to work independently and in a team is vital.
• Proven ability to work efficiently and accurately under pressure, meet deadlines, and present a professional demeanor is essential.
• Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
• Maintaining confidentiality, treating others with respect, and upholding Company values are key attributes.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

A Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent experience.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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