Efficient IT Solutions Developer

Unlock the Power of Efficient IT Operations

MuFG is seeking a skilled ServiceNow Discovery/CMDB Developer to join our dynamic team. As a key member of ServiceNow Engineering and Services, you will play a vital role in designing, implementing, and maintaining ServiceNow discovery and CMDB capabilities.

About the Role: We are looking for a well-rounded and motivated individual with a strong functional and technical understanding of ServiceNow's on-prem and cloud discovery, management of CMDB and Service Management (ITSM). The ideal candidate will have a solution-driven mindset, excellent communication and documentation skills, and experience with design, implementation, and support of ServiceNow discovery, CMDB, and service mapping.

Key Responsibilities:

• Design, configure, implement, and maintain ServiceNow IT Operations Management (ITOM) Discovery of both On-Premises and Cloud resources.
• Configure and manage ServiceNow ITOM Discovery to ensure complete, accurate, and efficient discovery of infrastructure and applications.
• Perform multi-source CMDB reconciliation to improve quality of CMDB data.
• Collaborate with multi-functional teams within IT to troubleshoot and resolve discovery and CMDB issues.

Requirements:

• 6-8 years of demonstrated technical experience with design, implementation, and support of ServiceNow discovery, CMDB, and service mapping.
• Proficiency in ServiceNow development, including creating custom applications, modules, and workflows.
• Understanding of ServiceNow data model, tables, and relationships.
• Deep functional and technical understanding and implementation experience with ServiceNow ITOM discovery and CMDB.
• Experience deploying and managing ServiceNow discovery on on-prem, AWS, and Azure.
• Experience enhancing and/or creating patterns to support custom discovery.
• Experience implementing and managing service mapping.
• Strong knowledge and experience with ServiceNow CMDB and CSDM framework.
• Understanding of Cloud Provisioning, and integration of ServiceNow with AWS and Azure cloud platforms.
• Strong understanding of network, infrastructure, and application components and their inter-relationships to effectively support discovery and service mapping.
• Knowledge of ServiceNow orchestration for automating IT processes.
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules.
• Experience with scripting languages such as JavaScript, Perl, PowerShell.
• Good understanding of ITIL.
• Experience implementing REST API integration with third-party tools.
• Ability to create custom reports, dashboards, and visualizations.
• Familiarity with ServiceNow Performance Analytics.
• Experience with .Net development and backend SQL Server is preferred.
• Strong problem-solving skills, communication, and collaboration skills.

What We Offer:

At MuFG, we value our employees and offer a comprehensive benefits package, including health and wellness benefits, retirement plans, educational assistance, training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. Our culture is built on five core principles: Client Centric, People Focused, Listen Up. Speak Up., Innovate & Simplify, and Own & Execute. If you're passionate about creating efficient workflows, improving user experiences, and solving complex business challenges, this role is for you.