Platform Administrator

Job Title: ServiceNow Administrator

Description:

We are seeking a highly skilled ServiceNow administrator to join our team. The ideal candidate will have experience with the ServiceNow platform, including user access, roles, groups, and permissions. They will be responsible for administering and maintaining the platform, configuring and managing modules such as Incident, Problem, Change, Request, and Knowledge.

The successful candidate will also be responsible for monitoring system performance, troubleshooting issues, and implementing updates and patches. They will work closely with stakeholders to ensure platform stability and reliability.

Additionally, the ServiceNow administrator will create and maintain documentation for configurations, workflows, and procedures. They will provide technical support and training to end users and stakeholders, and collaborate with developers and leadership to implement new features and enhancements.

Required Skills and Qualifications:

• General knowledge of user and group management, access control, and platform configuration practices
• General knowledge of ServiceNow architecture and ITSM, ITOM, and/or ITAM modules for platform administration
• General knowledge of Information Technology Infrastructure Library (ITIL) v4 framework
• Ability to apply analytical and problem-solving skills with the ability to identify and assess risks and recommend preventative measures
• Ability to work under general supervision
• Ability to manage multiple tasks with exacting deadlines in a fast-paced environment
• Ability to demonstrate excellent and effective customer service skills
• Ability to maintain confidentiality
• Ability to work effectively and demonstrate flexibility in a continually changing environment
• Ability to demonstrate attention to detail
• Ability to communicate effectively both verbally and in writing with all levels of the organization, including technical and non-technical stakeholders
• Skill in using computer and Microsoft Office products, including Word, PowerPoint, and Excel

Education: Bachelor's degree in computer science or related field, or commensurate work experience, required.

Work Experience: 2 years of work experience in ServiceNow platform administration.

Certification: Professional certification or training in ITILv4, ServiceNow CSA, or Certified Implementation Specialist, preferred.