Live Chat Agent - 131642-1

We are seeking a skilled and empathetic Live Chat Agent to join our customer support team. In this role, you will be the first point of contact for our customers through our website/app’s live chat platform. Your primary responsibility is to assist customers by answering inquiries, resolving issues, and ensuring a high level of satisfaction in real-time.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat.
• Provide accurate information regarding products, services, policies, and procedures.
• Troubleshoot customer issues efficiently and escalate complex queries when necessary.
• Maintain a positive, empathetic, and professional attitude at all times.
• Achieve performance goals such as customer satisfaction, chat handling time, and resolution rate.
• Document customer interactions in the CRM system accurately.
• Collaborate with team members and other departments to improve the customer experience.
• Stay up to date on product knowledge, promotions, and policy changes.

Requirements:

• High school diploma or equivalent.
• Proven experience in customer service or a similar role.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Familiarity with live chat software.
• Flexibility to work shifts, weekends, or holidays as needed.