Senior IT Servicenow Architect

Job Summary

We are seeking a skilled IT ServiceNow Architect to create scalable, maintainable solutions for our clients. The ideal candidate will have in-depth knowledge of ServiceNow Architecture and Integration, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules.

Key Responsibilities:

• Design ServiceNow solutions that meet the needs of multiple stakeholders across various modules like ITSM, ITOM, CMDB, SecOps, and custom applications.
• Develop and implement governance policies for platform usage.
• Partner with business leaders to gather requirements and define solution architectures aligned with enterprise strategies.
• Create architectural diagrams, data models, and integration blueprints to support solution development.
• Provide technical guidance and mentoring to developers and admins on best practices.
• Evaluate new features, plugins, and integrations and make recommendations for adoption.
• Ensure platform security, compliance, performance, and scalability through proper design.
• Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.
• Lead design review sessions and ensure development aligns with architectural standards.
• Manage upgrades and ensure backward compatibility of customizations and integrations.
• Collaborate with ServiceNow product managers, business analysts, and enterprise architects.
• Foster strong relationships with Account Teams on technical matters related to ServiceNow.

Requirements:

• Bachelor's degree in Computer Science or related field (Master's preferred).
• 7+ years of experience working with ServiceNow, including at least 3 years as an Architect.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module - ITSM or ITOM.
• Strong understanding of ITIL frameworks and processes.
• Exposure to AI/ML capabilities within ServiceNow.
• Proven experience with ServiceNow application development, scripting, and workflows.
• Experience designing and integrating ServiceNow with enterprise systems.
• Deep knowledge of platform architecture, MID servers, ACLs, and service portal design.
• Excellent communication, leadership, and problem-solving skills.
• ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).
• Experience with Agile or DevOps methodologies.
• Familiarity with ITOM integrations with cloud platforms like AWS, Azure, or GCP.
• ITIL v3 or v4 Certification a plus.