Enterprise ServiceNow Solution Architect

Senior ServiceNow Architect

We are seeking a seasoned IT professional to serve as a Senior ServiceNow Architect, responsible for designing and implementing scalable, maintainable, and high-performing ServiceNow solutions across multiple modules.

The ideal candidate will possess in-depth expertise in ServiceNow Architecture and Integration, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules.

This role will be instrumental in driving IT operations, automation, and service delivery across the enterprise, working closely with business stakeholders to gather requirements and define solution architecture.

• Key Responsibilities:
• Design and architect scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM, ITOM, CMDB, SecOps, and custom applications.
• Lead ServiceNow roadmap development and help define governance for platform usage.
• Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.
• Create and maintain architectural diagrams, data models, and integration blueprints.
• Provide technical leadership and mentoring to developers and admins on best practices.
• Evaluate new features, plugins, and integrations and make recommendations for adoption.
• Ensure platform security, compliance, performance, and scalability through proper design.
• Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.
• Lead design review sessions and ensure development aligns with architectural standards.
• Manage upgrades and ensure backward compatibility of customizations and integrations.
• Collaborate with ServiceNow product managers, business analysts, and enterprise architects.
• Face off with Account Teams on technical matters related to ServiceNow.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
• 7 years of experience working with ServiceNow, including at least 3 years as an Architect.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module - ITSM or ITOM, (HRSD not applicable at this time.)
• Strong understanding of ITIL frameworks and processes.
• Exposure to AI/ML capabilities within ServiceNow (e.g., Predictive Intelligence).
• Proven experience with ServiceNow application development, scripting, and workflows.
• Experience designing and integrating ServiceNow with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems).
• Deep knowledge of platform architecture, MID servers, ACLs, and service portal design.
• Excellent customer skills, comfortable influencing senior executives.
• Excellent communication, leadership, and problem-solving skills.
• ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).
• Experience with Agile or DevOps methodologies.
• Experience integrating external, non-ServiceNow AI/ML capabilities with ServiceNow
• Familiarity with ITOM integrations with cloud platforms like AWS, Azure, or GCP.
• ITIL v3 or v4 Certification a plus.

Benefits:

• Competitive compensation package.
• Comprehensive benefits program, including medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.