ServiceNow Specialist, Configuration Management Database

Job Overview Implement RBAC Solution in ServiceNow

• Work on implementing an RBAC solution in ServiceNow.

Key Requirements:

• Previous IntegrationHub Spoke work completed with Active Directory through ServiceNow MID servers.
• Understanding of CI tables and relationships in the CMDB, for building RBAC role storage tables.
• Experience with writing and executing PowerShell scripts against Active Directory.
• Previous background in designing/developing/implementing a solution within ServiceNow that creates user account(s) and grants appropriate user group membership(s) to these account(s) via automation.
• ServiceNow skills needed include: Previous experience with ServiceNow CMDB, to include the Discovery product. Prior work experience with a focus on the discovery of containers. Intermediate understanding of infrastructure containers and how they function, within the context of discovering container(s) for ingestion into the ServiceNow CMDB. Understanding of CI tables and relationships in the ServiceNow CMDB related to container discovery. Prior experience in setting up Service Graph Connectors or working with import sets/transforming data within the CMDB via the IRE.

Collaboration and Communication

• Work with our CMDB team and associated application owners to review/validate tag-based service mapping candidates and to correct identified gaps.
• Will be interfacing with application owners and infrastructure teams. As a result of this root cause analysis, working with infrastructure teams using service request(s) and/or direct interaction(s) to address tagging gaps. Re-factoring of application mapping candidates until such time as the mapping candidate reflects a full and accurate map and is ultimately approved by the associated application owner.