ServiceNow Automation Engineer

About the Role

We are seeking a seasoned QA engineer with deep expertise in ServiceNow and Automated Test Framework (ATF) to join our development team. This role is ideal for an experienced hands-on professional who thrives in a fast-paced, agile environment and is passionate about driving quality through automation and continuous testing practices.

Key Responsibilities:

• Lead quality assurance and testing efforts for ServiceNow platform enhancements and integrations with other systems.
• Design, develop, and maintain automated test cases using ServiceNow's ATF, including writing JavaScript on ServiceNow to enhance ATF's automation and capabilities.
• Build and maintain test scripts for human testers to use.
• Perform both unit and end-to-end testing of solutions built on the ServiceNow platform, as well as within those external systems.
• Represent the QA and testing perspective while working directly with highly technical developers, helping to define a test-centric technical architecture that facilitates scalable change.
• Collaborate with architects, developers, product owners, and QA team members to define test strategies and ensure comprehensive test coverage to guarantee overall quality for the ServiceNow environment and solutions built within it.
• Take the lead on pre-emptively building tools and testing automation, as well as scheduling and performing testing - within the ServiceNow platform, as well as outside of it.
• Participate in sprint planning, backlog grooming, and daily stand-ups to ensure QA alignment with development goals.
• Drive adoption of continuous testing practices across the ServiceNow development lifecycle.

Requirements:

• 5 years of experience in ServiceNow development, QA Engineering / Testing, or similar roles.
• Minimum 2 years of ServiceNow-specific experience, but broader QA Engineering experience is also welcome.
• Strong hands-on experience with ServiceNow ATF.
• Experience integrating ATF with broader end-to-end testing frameworks.
• Proven experience working with a centralized QA testing team.
• Strong experience working directly with large development/engineering teams.
• Solid understanding of agile methodologies and continuous testing principles.
• Excellent problem-solving, communication, and collaboration skills, including working both with developers and with business stakeholders.
• Experience gathering testing requirements - including working with stakeholders and by deriving testing requirements directly from technical requirements, and by working with the responsible developers and technical architects.

Preferred Qualifications:

• Familiarity with CI/CD pipelines and tools like Jenkins, Git, or Azure DevOps.
• Experience with performance and load testing within ServiceNow is a plus.
• Background including ServiceNow development and ITSM, ITOM, CSM, or other ServiceNow modules is advantageous.

Benefits and Perks:

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

What We Look For in a Candidate: People power progress.