ServiceNow Delivery Manager

Job Title: ServiceNow Delivery Manager

Location: New York, NY (hybrid)

The Company

Headquartered in New York City, this leading global law firm has been one of the most respected and prestigious companies for over 100 years. Their focus is service to their clients and have represented many Fortune 500 companies over the years.

Compensation Expectation: $80/hour

What You'll Do as a ServiceNow Delivery Manager

• The ServiceNow Delivery Manager is responsible for implementing best processes and procedures for driving IT delivery
• Plan, manage, and support the delivery of IT initiatives across multiple teams
• Manage and support the delivery of ServiceNow initiatives including module implementations, platform enhancements, and integrations.
• Coordinate with ServiceNow vendors, internal developers, and IT stakeholders to align deliverables, timelines, and dependencies.
• Oversee delivery from design through testing and deployment, engaging the right IT teams such as Security, Architecture, Infrastructure, and Support.
• Track milestones and deliverables across the IT portfolio to ensure that work stays on schedule and within budget
• Manage scope changes internally in IT and from outside stakeholders
• Coordinate with application, infrastructure, support, QA, and product teams to ensure alignment on deliverables and timelines.
• Monitor ongoing delivery to identify risks, blockers, or changes in scope and adjust plans accordingly
• Provide delivery visibility through tools such as Azure DevOps, ServiceNow, or similar platforms
• Documentation of IT delivery activities and align them with PMO governance processes.

Qualifications

You could be a great fit if you have:

• The ServiceNow Delivery Manager should have 7+ years of experience in IT delivery roles
• Experience with delivery of ServiceNow applications or modules such as ITSM, HRSD, ITAM, or CMDB.
• Strong knowledge of ServiceNow delivery lifecycle including development, testing, release, and post go-live support.
• • Familiar with both Agile (including Scrum) and Waterfall delivery methods
• Solid understanding of SDLC and how IT initiatives move from planning through implementation
• Experience using delivery and tracking tools like Azure DevOps and ServiceNow.
• Strong organizational skills to manage multiple streams of work
• Effective communication and collaboration with technical teams, business stakeholders, and leadership
• Strong organizational and communication skills.
• Relevant ServiceNow certifications are preferred.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.

This client requires that a background check be completed. A background check is required to protect our company/client and its stakeholders by ensuring that we hire individuals with a trustworthy history, which helps maintain a safe and secure workplace. This proactive measure minimizes potential risks and promotes a culture of integrity within the organization.

Benefits Offered:

Employer provides access to:

• 3 levels of medical insurance for you and your family
• Dental insurance for you and your family
• 401k
• Company located in New York, NY. New York, NY has the following sick leave policy: accrue 1 hour for every 30 hours worked up to 48 hours. If you are based in a different state/city, inquire about that state’s sick leave policy.
• Overtime