ServiceNow Performance Analyst

ServiceNow Performance Analytics Role

We are seeking a skilled ServiceNow performance analytics specialist to drive advanced analytics, reporting, and performance measurement solutions on the ServiceNow platform.

Key Responsibilities:

• Design and configure ServiceNow PA solutions to enable data-driven decision-making.
• Collaborate with stakeholders to gather reporting requirements and translate them into actionable dashboards, KPIs, and scorecards.
• Integrate PA with various ServiceNow modules (e.g., ITSM, HRSD, ITOM) to provide real-time insights.
• Define performance indicators, create advanced analytics models, and ensure data accuracy and governance.
• Work closely with change management teams to ensure smooth adoption of PA solutions across business functions.
• Provide ongoing support, enhancements, and training to stakeholders and end-users.
• Stay up-to-date with ServiceNow releases and best practices to optimize performance analytics capabilities.

Requirements:

• 5+ years of ServiceNow experience, with at least 3+ years in Performance Analytics (PA).
• Strong understanding of KPIs, scorecards, and advanced PA configurations.
• Hands-on experience integrating PA with ServiceNow modules such as ITSM, HRSD, or ITOM.
• Familiarity with organizational change management is highly desirable.
• Excellent communication skills and experience in client-facing roles.
• ServiceNow CSA and PA certification is preferred.