Servicenow Architecture Expert

Job Title:

Servicenow Architecture Lead Overview

We are seeking an experienced Servicenow Architect to lead the design and implementation of scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. Key Responsibilities

• Design and architect Servicenow solutions across modules like ITSM, ITOM, CMDB, SecOps, and custom applications.
• Develop ServiceNow roadmaps and help define governance for platform usage.
• Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.
• Create and maintain architectural diagrams, data models, and integration blueprints.
• Provide technical leadership and mentoring to developers and admins on best practices.
• Evaluate new features, plugins, and integrations and make recommendations for adoption.
• Ensure platform security, compliance, performance, and scalability through proper design.
• Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.
• Lead design review sessions and ensure development aligns with architectural standards.
• Manage upgrades and ensure backward compatibility of customizations and integrations.
• Collaborate with ServiceNow product managers, business analysts, and enterprise architects. Requirements
• Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
• 7 years of experience working with ServiceNow, including at least 3 years as an Architect.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module - ITSM or ITOM, (HRSD not applicable at this time.)
• Strong understanding of ITIL frameworks and processes.
• Exposure to AI/ML capabilities within ServiceNow (e.g., Predictive Intelligence).
• Proven experience with ServiceNow application development, scripting, and workflows.
• Experience designing and integrating ServiceNow with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems).
• Deep knowledge of platform architecture, MID servers, ACLs, and service portal design.
• Excellent customer skills, comfortable influencing senior executives.
• Excellent communication, leadership, and problem-solving skills.
• ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).
• Experience with Agile or DevOps methodologies.
• Experience integrating external, non-ServiceNow AI/ML capabilities with ServiceNow.
• Familiarity with ITOM integrations with cloud platforms like AWS, Azure, or GCP.
• ITIL v3 or v4 Certification a plus. Benefits

The Company offers competitive compensation and benefits package, including medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays, paid time off, paid parental leave, 401(k), FSA/HSA pre-tax benefits.

This posting is open until filled. Equal Employment Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.