Technical Team Leader - ServiceNow Platform

Job Summary ">

• The Manager of SHI Services will lead a post-sales technical team focused on the ServiceNow platform. This client-facing leader will provide project and services oversight by managing a team of ServiceNow-focused consultants and developers. ">

This position is responsible for ensuring all resources are properly trained, well utilized, and are delivering high-quality services. The Manager promotes the team's capabilities through pre-sales activities and is responsible for the overall profitability of the team. ">

Role Description ">

• Preparation of business reviews, including ServiceNow Services achievements, short and long-term goals.
• Act as a subject matter expert in matters pertaining to ServiceNow Services.
• In charge of the successful execution and profitability of SHI ServiceNow Services projects.
• Lead team and resources to ensure a quality customer experience during ServiceNow services engagements.
• Lead and oversee the day-to-day operations of the services department, ensuring efficient and high-quality delivery of services.
• Develop and implement strategic plans to enhance service offerings and improve customer satisfaction.
• Manage and mentor a team of service professionals, fostering a culture of excellence and continuous improvement.
• Collaborate with other departments to align service strategies with organizational goals.
• Monitor and analyze service performance metrics to drive improvements and achieve service targets.
• Ensure compliance with industry standards and regulations, maintaining the highest level of service integrity.
• Identify opportunities for service innovation and lead initiatives to implement new service solutions.
• Develop and manage the services budget, optimizing resource allocation and cost management.
• Build and maintain strong relationships with key clients and stakeholders, ensuring their service needs are met effectively.
• Lead change management efforts to adapt services to evolving market and customer needs. ">

Behaviors and Competencies ">

• Adaptability: ">

Can lead others through change, help teams adapt to new directions, and create a culture open to change. ">

Required Skills and Qualifications ">

• A completed Bachelor's Degree in a related field or related relevant experience.
• 10 years in building and managing high-performing technical teams.
• 10 years of technical experience with significant personal capability in ServiceNow platform.
• 10 years of customer consulting leadership experience.
• 3 years of experience in Consulting and/or Services Sales team is required.
• Experience hiring and developing engineering talent.
• Ability to travel 25%. ">

Compensation and Benefits ">

The base salary range for this position is $140,000 - $160,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $180,000 - $200,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. ">

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. ">

Equal Employment Opportunity ">

M/F/Disability/Protected Veteran Status "],