Strategic ServiceNow Solutions Architect

Job Description

We are seeking an accomplished ServiceNow Architect to design, architect, and implement scalable, maintainable, and high-performing ServiceNow solutions across various modules. This role will be instrumental in driving IT operations, automation, and service delivery across the enterprise.

The Senior ServiceNow Architect reports directly to the Senior Director and Practice Leader. This position will be front-and-center in consulting engagements with existing and potential new customers. Responsibilities

• Design and architect ServiceNow solutions that meet business requirements and drive IT efficiency.
• Lead the development of ServiceNow roadmaps and define governance for platform usage.
• Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.
• Create and maintain architectural diagrams, data models, and integration blueprints.
• Provide technical leadership and mentoring to developers and admins on best practices.
• Evaluate new features, plugins, and integrations and make recommendations for adoption.
• Ensure platform security, compliance, performance, and scalability through proper design.
• Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.
• Lead design review sessions and ensure development aligns with architectural standards.
• Manage upgrades and ensure backward compatibility of customizations and integrations. Required Skills & Qualifications
• Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
• 7 years of experience working with ServiceNow, including at least 3 years as an Architect.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module - ITSM or ITOM.
• Strong understanding of ITIL frameworks and processes.
• Exposure to AI/ML capabilities within ServiceNow (e.g., Predictive Intelligence).
• Proven experience with ServiceNow application development, scripting, and workflows.
• Experience designing and integrating ServiceNow with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems).
• Deep knowledge of platform architecture, MID servers, ACLs, and service portal design.
• Excellent customer skills, comfortable influencing senior executives.
• Excellent communication, leadership, and problem-solving skills. Benefits

The Company offers a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays, paid time off, paid parental leave, and 401(k). We reserve the right to modify this information at any time.