ServiceNow Project Manager (Only W2)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, CBTS, is seeking the following. Apply via Dice today!

Brief:

Lead stakeholders across the business to generate data to populate the ServiceNow system to support company separation, with a focus on CMDB

PM global audits / data transfer / data cleanup for MTO alongside the Config & Asset Management WG Lead.

Work with the Service Management team to ensure that data is uploaded into ServiceNow and is accessible for ITSM processes.

Perform basic data analysis as required to support the analysts.

Lead and support the data analysts to drive data improvements in the ServiceNow system.

Ensure that data clean up and audits are targeted with maximum efficiency, appropriately resourced and that delivery is driven and communicated.

Provide regular progress reporting as required

Skills / Experience Required

Essential:

Action driver with excellent organisational skills.

Clear communicator, able to express progress in multiple formats to suit different audiences.

Excellent stakeholder manager, able to engage the audit & config delivery teams as well customers of the data and other key stakeholders.

Analytical thinking & problem solving. Able to reframe challenges and find innovative solutions to problems.

Strong data modelling / data analysis understanding.

Understanding of challenges associated with large data updates.

Ideal:

Experience of managing complex system data updates.

Knowledge of CMDB, APM and asset management databases and relevant challenges.

Understanding of ITIL and ITSM processes.

Experience of data modelling with CSDM in ServiceNow for a broadcast / media production organisation.

Experience of managing asset audits.