Marathon TS is seeking a ServiceNow HR Systems Support IT Specialist, Tier III with advanced experience supporting Human Resources (HR) systems. This role provides senior-level technical support, resolves complex issues, and ensures the seamless operation of HR applications. The ideal candidate will be able to work independently with no supervision, provide advanced reporting and system support, and serve as a subject matter expert for escalated help desk inquiries.

Responsibilities Principal responsibilities will include but are not limited to:

• Deliver Tier III support for HR systems, including ticket triage, phone, and ServiceNow assistance.
• Address escalated issues from Tier I and Tier II, resolving advanced technical and system-related questions.
• Leverage deep knowledge of HR systems to provide expert-level support to users.
• Run and analyze daily, weekly, and ad-hoc reports to support operational needs.
• Utilize advanced reporting skills within ServiceNow and GTM Next to generate, interpret, and present data.
• Independently organize, track, and resolve support tickets, ensuring timely and accurate closure.
• Serve as a senior resource for Tier I and II specialists, providing mentorship and knowledge sharing.
• Collaborate with system owners and technical teams to identify trends, propose improvements, and maintain system performance.

Education and Experience

• Bachelor's degree and a minimum of 8 years of Help Desk support experience, preferably with HR systems; OR
• In lieu of a degree, an additional 4 years of relevant experience (total of 12 years).

Required Skills and Competencies

• Proven expertise with ServiceNow ticketing and workflow management.
• Advanced knowledge of HR systems and ability to address complex user inquiries.
• Advanced reporting capabilities in ServiceNow and GTM Next.
• Strong problem-solving skills with the ability to work independently without supervision.
• Excellent communication, customer service, and mentoring skills.

Clearance

• Must have an active secret clearance

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Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").