ServiceNow Solutions Architect

Job Summary

We are seeking a highly skilled ServiceNow Architect to design and implement scalable, maintainable, and high-performing solutions across various modules. The ideal candidate will possess in-depth expertise in ServiceNow Architecture and Integration, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. Key Responsibilities:

• Design and architect ServiceNow solutions across ITSM, ITOM, CMDB, SecOps, and custom applications.
• Lead ServiceNow roadmap development and define governance for platform usage.
• Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.
• Create and maintain architectural diagrams, data models, and integration blueprints.
• Provide technical leadership and mentoring to developers and admins on best practices.
• Evaluate new features, plugins, and integrations and make recommendations for adoption.
• Ensure platform security, compliance, performance, and scalability through proper design.
• Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.
• Lead design review sessions and ensure development aligns with architectural standards.
• Manage upgrades and ensure backward compatibility of customizations and integrations. Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7 years of experience working with ServiceNow, including at least 3 years as an Architect.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module - ITSM or ITOM.
• Strong understanding of ITIL frameworks and processes.
• Experience with ServiceNow application development, scripting, and workflows.
• Deep knowledge of platform architecture, MID servers, ACLs, and service portal design. Benefits

The company offers the following benefits: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays, paid time off, paid parental leave, 401(k), FSA/HSA pre-tax benefits.