Project Lead-Servicenow ITSM Developer

Area(s) of responsibility

Job Title: ServiceNow ITSM Lead Developer / Administrator(certified ITSM)

Role Summary

The ServiceNow ITSM Lead Developer is responsible for supporting the configuration, maintenance, and basic development of the ServiceNow ITSM platform.

Key Responsibilities

• Support Incident, Problem, Change, and Request Management modules.
• Good understanding of ITIL and ITSM processes.
• Basic knowledge of CMDB and Asset management.
• Configure forms, lists, flow using workflow / flow designer, SLA, Schedule, notifications.
• Good Knowledge of Performance analytics dashboard and reporting.
• Develop and modify business rules, client scripts, UI policies, UI action, inbound actions, schedule job, script includes.
• Able to create basic catalog items and use standard workflows.
• Knowledge of JavaScript, HTML, and CSS

Preferred Qualifications

• Bachelor’s degree in computer science or IT.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow certified application developer (CAD)
• ServiceNow Certified developer ITSM
• 5-8 years of experience ServiceNow development & support.