ServiceNow ITOM Service Mapping

Job Information

Job Type

Permanent

Date Opened

10/10/2025

Industry

Technology

Province

Karnataka

City

Bangalore North

Postal Code

560001

Country

India

Job Description

Company Name :

Job Title :

ServiceNow ITOM Service Mapping

Qualification :

Any graduation

Experience :

8+ years

Must Have Skills :

Hands-on experience with ServiceNow ITOM modules (especially Service Mapping)

• Proven ability to configure and maintain Service Mapping, including top-down (pattern-based) and tag-based discovery.
• Strong understanding of CMDB and CSDM (Common Service Data Model)
• In-depth knowledge of CMDB structure, class hierarchy, and how services relate in CSDM-compliant models.
• Proficiency with Discovery and MID Server architecture
• Able to deploy and troubleshoot MID Servers, configure credentials, and use probes/sensors effectively.
• Expertise in designing and building patterns
• Experience creating custom patterns for application/service discovery and troubleshooting mapping failures.
• Networking and infrastructure knowledge
• Solid understanding of TCP/IP, ports, protocols, cloud vs. on-prem environments, and application infrastructure.

Good to Have Skills :

ServiceNow Certifications (e.g., CIS-ITOM, CSA)

• Validates ServiceNow expertise and adherence to best practices.
• Experience with Event Management and AIOps integration
• Knowledge of integrating Service Mapping with alerts, events, and monitoring tools.
• Scripting and troubleshooting (JavaScript, Regex, Shell, PowerShell)
• For custom patterns, probes, and integration with enterprise systems.
• Cloud service discovery
• Understanding of AWS, Azure, or GCP cloud discovery and mapping hybrid environments.
• Performance tuning and CMDB health monitoring
• Ability to optimize discovery schedules, manage orphaned CIs, and improve CMDB completeness and accuracy.

Roles and Responsibilities :

Design, implement, and maintain Service Mapping solutions within the ServiceNow platform to provide visibility into business-critical services.

• Configure and manage MID Servers and ensure proper connectivity for discovery and mapping across environments (on-premise, cloud, hybrid).
• Develop and maintain accurate CMDB data models aligned with ServiceNow’s Common Service Data Model (CSDM).
• Customize and troubleshoot discovery patterns and probes to support unique or complex enterprise applications.
• Collaborate with infrastructure and application teams to identify service dependencies and map them accurately.
• Ensure data quality, completeness, and reliability of service maps and the CMDB by implementing health dashboards and audits.
• Integrate Service Mapping with Event Management, Incident, and Change Management to improve operational workflows and automation.
• Provide knowledge transfer and training to platform teams and stakeholders to ensure maintainability and platform scalability.

Location :

Bangalore , delhi , Noida ,Mumbai ,hyderabad ,pune

CTC Range :

27 LPA

Notice period :

Immediate joiners

Shift Timings :

2PM-11PM

Mode of Interview :

Virtual

Mode of Work :

Mode of Hire :

Permanent

Note :