ServiceNow DevOps Engineer, AI & ML Operations

Position Title: ServiceNow DevOps Engineer, AI & ML Operations

Our Team

The ServiceNow team is a multinational team that supporters 70 manufacturing sites and all of Sanofi’s locations in 170 countries using ServiceNow.

Main Responsibilities

• Administer and maintain the ServiceNow platform, including user management, security, and data integrity.
• Configure and customize ServiceNow applications and facilitate the rollout of new applications and modules.
• Develop and implement workflows, business rules, and UI policies.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Build, maintaining, and optimize CI/CD pipelines
• Responsible for operations lifecycle, comfortable to add value to the End-to-end BUILD lifecycle
• Trouble shoot and resolve complex technical issues and challenges.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Provide technical support and training to end-users.
• Stay updated with the latest ServiceNow features and best practices.

Skills

About you :

• 3+ Years of experience as a ServiceNow Administrator or similar role.
• Advanced Expertise in building, maintaining, and optimizing CI/CD pipelines
• Advanced Level of understanding of ServiceNow modules, including ITSM and ITOM.
• Experience implementing/managing CMDB in large companies.
• Advanced Scripting skills, highly proficient in JavaScript, HTML, CSS, and other web technologies
• Experience with AI Operations (Artificial Intelligence) and Event Mgmt.
• Can design, implement, and extend functionalities across multiple modules, ensuring that solutions align with the broader business processes.
• Skilled in troubleshooting and resolving complex technical issues, extensive experience with the platform, able to handle complex challenges and troubleshoot advanced issues.
• Very comfortable with the End to end BUILD lifecycle
• Can make high-level technical decisions and define the overall design, architecture, and approach to development projects.
• Knowledgeable in Security and Access Control, ensuring best practices in access control lists (ACLs), data protection, and compliance standards
• Have the ability to work independently on complex, configurations and advanced projects
• Acts as a mentor to junior developers, guiding them through challenges
• ServiceNow Administrator certification is a must.

nullPursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.