Senior ServiceNow Platform Administrator #6168

Job Description

The Sr. ServiceNow Platform Admin will be responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow environment ensuring optimal performance and alignment with business needs.

• Administer, configure, and support the ServiceNow platform including core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Perform regular system maintenance, patching, and upgrades in collaboration with the ServiceNow team.
• Manage user accounts, roles, groups, and permissions.
• Develop and maintain custom workflows, business rules, UI policies, and catalog items.
• Monitor system performance and troubleshoot performance issues and errors.
• Collaborate with developers, process owners, and stakeholders to gather requirements and translate them into technical solutions.
• Ensure data integrity and implement best practices for data management and governance in ServiceNow.
• Document platform configurations, system processes, and support procedures.
• Support integrations between ServiceNow and other enterprise tools and systems.
• Provide training and user support including knowledge base maintenance and ServiceNow user guidance.

Requirements

A Bachelor's degree with 8+ years of experience or commensurate experience is required.

• 6 years of experience administering the ServiceNow platform.
• Strong understanding of ServiceNow modules including ITSM, CMDB, and Reporting.
• Experience with scripting (JavaScript, Glide, Flow Designer).
• Familiarity with ServiceNow Update Sets, Scheduled Jobs, and Performance Analytics.
• Understanding of ITIL principles and frameworks.

Clearance Required: US citizenship is required to acquire a Top Secret Clearance.