Senior Technical Leader - ServiceNow Solutions

Job Description ">

As a seasoned technical leader, you will spearhead the development of innovative ServiceNow solutions for federal clients. With expertise in platform architecture, development lifecycle, and team mentorship, you will drive business growth through impactful, scalable, and secure ServiceNow deployments.

This role is ideal for a hands-on technical leader who thrives in a collaborative environment and is ready to take ownership of the ServiceNow platform strategy, enhance existing solutions, and lead a team of developers in delivering high-quality ServiceNow solutions.

The successful candidate will have a strong understanding of ServiceNow CMDB, Service Catalog, MID Servers, Orchestration, Flow Designer, and Integration frameworks (REST, SOAP, etc.). Experience working in Agile/Scrum environments and delivering ServiceNow at scale in federal or enterprise environments is highly desirable.

This opportunity offers a chance to work with a talented team of technologists who are passionate about making customer experience (CX) the center of every government solution. We believe happy employees do amazing work, and we offer a dynamic work environment that supports teamwork and innovation.

Key Responsibilities:

• Lead the Development Team: Manage and mentor a team of ServiceNow developers; review code, guide technical decisions, and foster skill growth.
• Platform Ownership & Roadmap: Serve as the technical authority on the ServiceNow platform. Provide thought leadership on architectural decisions and contribute to the roadmap in collaboration with the Product and Platform Architecture teams.
• Solution Design & Strategy: Translate business needs into technical solutions using out-of-the-box capabilities and custom development when needed. Drive best practices in ITSM, CMDB, ITOM, HRSD, and other modules.
• Development Oversight: Oversee development across the platform including workflows, UI policies, client/server scripts, integrations, and orchestration. Ensure quality, consistency, and adherence to best practices.
• Integration Leadership: Manage and design integrations with external systems using REST, SOAP, MID servers, LDAP, and other technologies.
• Governance & Standards: Establish development, testing, documentation, and release management standards. Implement DevOps practices as applicable.
• Collaboration & Communication: Work with product managers, stakeholders, and cross-functional teams to deliver solutions aligned with business goals. Provide technical estimations, risk assessments, and feasibility analysis.
• Innovation & Optimization: Stay up to date with ServiceNow releases and new capabilities. Proactively recommend enhancements, platform optimization opportunities, and new module adoption.

Required Qualifications:

• Bachelor's Degree in a relevant field
• ServiceNow Developer, Implementation Specialist, or Architect Certification
• 5 years of hands-on ServiceNow development experience
• 2 years in a technical lead or senior developer capacity
• Strong experience in JavaScript, AngularJS, HTML, CSS, XML, AJAX, jQuery, Bootstrap
• ServiceNow CMDB, Service Catalog, MID Servers, Orchestration, Flow Designer
• Integration frameworks (REST, SOAP, etc.)
• Proven experience working in Agile/Scrum environments
• Experience with scoped applications and custom module development
• Strong understanding of security best practices and federal compliance requirements
• Excellent written and verbal communication skills
• Demonstrated ability to guide and influence team members and stakeholders

Preferred Qualifications:

• Experience delivering ServiceNow at scale in federal or enterprise environments
• Familiarity with user experience design concepts
• Knowledge of DevOps tools and CI/CD pipelines for ServiceNow
• Experience with Performance Analytics and dashboard design
• Experience leading technical delivery in multi-vendor environments

Additional Requirements:

• All offers of employment are contingent upon the ability to obtain and maintain a Federal Public Trust clearance

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