ServiceNow Solutions Architect, ITSM/CSM

Overview

Presidio is on the leading edge of a technology-driven movement to transform business, for customers and their customers. Our culture fosters self-starters, collaborators, and innovators who drive lasting change via cutting-edge tech and solutions. We know our people make connections happen.

You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a global digital services provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

The Solutions Architect leads technical teams through ServiceNow deployments. They work with Project Managers and Business Transformation Consultants to guide clients to value-driving decisions while adhering to industry best practices.

This is a remote role for Central or Eastern Time Zones residents. Required travel is 5%. Responsibilities

• Explain industry and ServiceNow best practices.
• Understand and explain Contender products and service offerings.
• Implement delivery projects:
• Conduct demos and sessions with clients
• Gather client requirements
• Design solutions to maximize value and minimize debt
• Refine Agile stories and tasks
• Assign work to technical consultants
• Review consultant work Required Skills
• ITIL framework experience
• ServiceNow configuration and customization expertise
• Strong JavaScript skills
• Excellent interpersonal and communication skills Additional Desired Skills
• Team leadership experience in ServiceNow development and configuration
• Experience explaining ServiceNow solutions to stakeholders
• Knowledge of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc.
• Agile methodology expertise (story refinement, testing, scrum)
• Configuration management knowledge in ITIL framework
• ServiceNow System Admin Certification
• ServiceNow Implementation Specialist Certification Education and Experience
• Bachelor's degree or equivalent experience/military experience
• At least 7 years' experience as a ServiceNow platform administrator
• Expert ServiceNow ITSM and CSM module knowledge, preferred experience implementing

Presidio is committed to hiring qualified candidates and values diversity. We encourage applicants from all backgrounds to apply. Presidio is an Equal Opportunity/Affirmative Action Employer.

We operate in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit: presidio.com